Plan, configure, and manage collaboration communications systems with Microsoft Teams

• Introduction to team meetings and calls
• Scheduling for Teams Phone
• Plan rooms and shared meeting rooms for Microsoft Teams
• Planning and optimising network performance for Teams Media
• Configure and deploy Teams Phone
• Configure and deploy Teams Phone with Direct Routing
• Extend Teams Phone with additional services
• Managing meetings and events
• Guided project - create and assign Teams policies to fulfil business requirements in Microsoft Teams[
• Configure and manage voice users
• Configure auto attendants and queues
• Configure, deploy and manage Teams devices
• Guided project - prepare meeting room experiences
• Monitor and troubleshoot communication systems for Teams collaboration

Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining and troubleshooting Microsoft Teams Phone, meetings, and personal and shared devices, including Microsoft Teams Rooms and Surface Hub.

Collaboration Communications Systems Engineers have a basic understanding of networking, telecommunications, audio/visual and meeting room technologies as well as identity and access management.

They are proficient in managing and monitoring Teams Phone, meetings and certified devices using the Microsoft Teams Admin Centre, PowerShell, the Microsoft Teams Rooms Pro Portal and the Call Quality Dashboard. They implement and configure Microsoft Teams Phone with PSTN connectivity via Microsoft Calling Plans, Operator Connect, Teams Phone Mobile and Direct Routing.

Collaboration Communications Systems Engineers work with Teams Administrators, Microsoft Identity and Access Administrators and Microsoft 365 Administrators. In addition, they may collaborate with owners of other workloads, including facility managers, network engineers, security engineers, device manufacturers, telephony providers and Microsoft Certified solution providers.

Before attending this course, participants should have a general knowledge of the following topics:

• Microsoft 365 and Microsoft Teams
• Basics of networks, telecommunications and audio/visualisation
• Basics of identity and access management

Multi-factor authentication: We would like to point out that multi-factor authentication (MFA) must be activated to access the labs. The use of a mobile phone is essential for setup and verification with MFA. You will also need an app that can generate authentication codes - we recommend the free Microsoft Mobile Phone Authenticator. Please note that it will no longer be possible to use the Labs in future if you do not carry out this procedure.

This course prepares students for the MS-721: Collaboration Communications Systems Engineer exam.

The course price includes
- The original Microsoft training documents in English and digital form
- Break catering for face-to-face training: drinks, biscuits and lunch

We are also happy to organise this training as an in-house seminar. Please request a customised offer.

The course is offered in German and English.